Returns & Exchanges

At Sterra, we want you to be completely satisfied with your home environment. If you are not satisfied with your purchase, you may return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack your Sterra product in its original packaging, ensuring all filters, accessories, and manuals are included.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.